Returns

  • When returning an item, it is your responsibility to make sure the parts are packed correctly to ensure they arrive safely to us undamaged. 
  • Drop shipped items are subject to outside vendor's return policies.
  • Returned packages must meet UPS/USPS shipping requirement standards. This will generally include a new box with new packing material.
  • There are no refunds on shipping and handling charges.
  • All returns are subject to a 20% restocking fee. Returns are accepted only with a return authorization from us. Please contact us via E-mail for authorization. All returns must have invoice # printed on the outside of the package in large font.
  • No return on custom machined, fabricated or ordered parts we do not routinely carry.
  • Returns must be in original condition, no paint, no install, no damage.
  • Returns that have been installed or modified will be returned to the sender at their expense. On Track Off Road takes no responsibility for Shipping/Handling charges.
  • No returns for any reason after 30 days.
  • If a part is believed to be incorrect you will need to send the part back, at your expense, and you will be sent the correct part after review. If a product is required prior to our review process, you will need to purchase the replacement product until review is completed.
  • All parts that leave On Track Off Road are ran through a check list, and are in complete good condition when they leave. Packages that are damaged in transit and may have missing parts are the responsibility of the carrier, not of On Track Off Road. You must notify On Track Off Road within 7 days of package delivery date, and we will initiate a claim with the carrier. If replacement parts are required before the claim is final, you will need cover the cost of the replacement parts until the claim is final, at which time we will issue a credit to you.
  • You must notify On Track Off Road of missing or non-correct parts within 7 days of the package delivery date. Parts not disclosed within this time frame are the customers responsibility.
  • Any failure to return products believed incorrect will be at customers expense, including but not limited to shipping, handling, and products and will result in waiver of above Terms and Conditions.
  • Canceled Orders are subject to the Refund Policy